IT Training and Support Specialist
Flaster Greenberg is seeking a Training/Support Specialist to join its IT team. This position rotates responsibilities between Technology Training and Support. This individual is responsible for firm training to include new hire training as well as other firm training requirements as assigned. This individual is also tasked with addressing first and second level support issues. The Training Support Specialist reports directly to the Information Technology Director. The responsibilities of this position include, but are not limited to:
- Development of courses and other related training materials. Train new and existing employees (attorneys and staff) on firm installed software, either in structured classes or one-on-one training.
- Provide 1st and 2nd tier support for server systems and hardware as well as handle a variety of general IT tasks. Be the primary technical owner of this support.
- Maintains thorough knowledge of the Firm’s technologies and applications. Maintains current knowledge of trends and developments related to training methods and techniques.
The ideal candidate will have three years related experience, preferably in a law firm environment. Strong training development and delivery skills; thorough knowledge of firm software applications and programs; such as, Windows 10, Microsoft Office 2016, Citrix, Rainmaker, and iManage. Ability to troubleshoot first and second tier hardware and software problems. Excellent presentation skills; exceptional communication skills; and strong customer service skills.
Interested qualified candidates should forward their resumes to: Attention HR at firstname.lastname@example.org. EOE. Currently, we are not accepting resumes or referrals from recruiters.